98ok Frequently Asked Questions
Everything you need to know about registering, depositing, playing games, claiming bonuses, and staying safe on 98ok — Bangladesh's trusted online casino and sports betting platform.
Welcome to the 98ok FAQ page — your complete guide to getting the most out of our platform. Whether you are a new player setting up your first account or a regular member looking into withdrawal times and bonus conditions, this page covers the most common questions from our Bangladesh community. Browse by category below and find clear, direct answers in plain English.
Why Players Trust 98ok
Quick answers to what matters most to Bangladesh players
Fast Payments
bKash, Nagad & Rocket deposits credited in minutes
Cricket Betting
BPL, IPL, T20 World Cup & live in-play markets
Slots & Casino
Certified RNG games from top providers
SSL Security
128-bit encrypted platform, safe 24/7
Welcome Bonus
Generous first deposit reward for new players
21+ Responsible Play
Deposit limits, self-exclusion & support resources
Account & Registration
How do I create a 98ok account?
Creating a 98ok account takes under two minutes. Visit the 98ok Login page, click the registration option, enter your mobile number or email address, choose a secure password, and confirm your details. You must be at least 21 years old to register. Once submitted, your account is active and ready to use immediately.
What documents are required for KYC verification on 98ok?
98ok requires a government-issued photo ID for KYC — a National ID card (NID), passport, or driving licence are all accepted. You may also need to submit a recent utility bill or bank statement to confirm your address. KYC verification is typically completed within 24 hours of submission on business days.
I forgot my 98ok password — how do I reset it?
Use the 'Forgot Password' link on the 98ok Login page. Enter your registered mobile number or email address and you will receive a one-time reset code within a few minutes. Enter the code, set a new password, and log back in. If the code does not arrive, check your spam folder or contact 98ok support at [email protected].
Can I have more than one 98ok account?
No. 98ok strictly allows only one account per person. Duplicate accounts are detected automatically and may result in the suspension of all related accounts along with forfeiture of any pending balances or bonuses. If you have trouble accessing your existing account, contact support rather than opening a new one.
How do I close my 98ok account?
To permanently close your 98ok account, email [email protected] from your registered email address and request account closure. Withdraw any remaining balance before submitting the request, as closure processing may take 3-5 business days. You may also request a temporary self-exclusion period — see the Responsible Gaming page for details.
Deposits & Withdrawals
How long does a bKash deposit take to appear on 98ok?
bKash deposits on 98ok are processed instantly in most cases — funds typically appear in your account balance within 1-3 minutes of a successful mobile money transfer. During peak hours or if there is a temporary network delay, it may occasionally take up to 10 minutes. If funds have not appeared after 15 minutes, contact support with your bKash transaction ID.
What is the minimum deposit amount on 98ok?
The minimum deposit on 98ok is ৳200 BDT when using bKash, Nagad, or Rocket. For Upay and bank transfers (Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, City Bank), the minimum may vary slightly — check the cashier page after logging in for the most current limits. There is no maximum cap on deposits.
What is the minimum withdrawal amount on 98ok?
The minimum withdrawal on 98ok is ৳500 BDT. Withdrawals via bKash and Nagad are typically processed within 15-60 minutes, while bank transfer withdrawals may take 1-3 business days. Make sure your withdrawal account name matches the name on your registered 98ok profile to avoid delays.
Does 98ok charge fees on deposits or withdrawals?
98ok does not charge its own platform fees on standard deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges. Always confirm current fee structures with your payment provider before transferring. Any applicable platform fees will be displayed clearly in the cashier before you confirm.
Why is my 98ok withdrawal pending for longer than expected?
Pending withdrawals at 98ok most commonly occur because KYC verification is incomplete, the withdrawal account details do not match your registered name, or the request was submitted outside normal processing hours. Log in and check your account verification status first. If your KYC is approved and the request is still pending after 24 hours, contact [email protected] with your withdrawal reference number.
Games & Gameplay
What cricket betting markets are available on 98ok?
98ok covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, fall of next wicket, and live in-play betting. Major tournaments supported include the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC Cricket World Cup, and bilateral series involving the Bangladesh Tigers. Live odds update in real time throughout each match.
Are the slot games on 98ok fair and certified?
Yes. All slot games on 98ok use certified RNG (Random Number Generator) software from verified providers including Pragmatic Play, NetEnt, Microgaming, and other reputable studios. RTP (Return to Player) percentages are disclosed for each game in its information panel. 98ok is committed to fair play across its entire games library.
Can I play 98ok casino games on my mobile phone?
Absolutely. 98ok is built mobile-first and runs smoothly on all modern Android and iOS devices without needing a separate app download. Simply open your phone browser, visit 98ok.lat, log in, and start playing. The platform is optimised for smaller screens, with fast loading and intuitive touch controls for slots, live casino, and cricket betting alike.
What live casino games does 98ok offer?
98ok's live casino section is powered by Evolution Gaming, Ezugi, and Pragmatic Play Live, featuring games such as Live Baccarat, Live Blackjack, Live Roulette, Andar Bahar, Teen Patti, Dragon Tiger, and game show titles like Crazy Time and Mega Ball. All tables are streamed in real time with professional dealers, and many tables offer BDT-compatible betting ranges.
Bonuses & Promotions
What welcome bonus does 98ok offer to new players?
98ok offers a generous welcome bonus to newly registered players on their first deposit. The exact bonus amount and percentage may vary by current promotion — log in or visit the 98ok Casino page for the latest offer. Welcome bonuses at 98ok are subject to wagering requirements, so read the applicable terms before claiming.
What is the wagering requirement on 98ok bonuses?
Wagering requirements on 98ok bonuses specify how many times you must play through the bonus amount before withdrawing any winnings. The rollover multiplier differs by promotion type — sports bonuses, casino bonuses, and free spin winnings may each carry different conditions. The exact wagering requirement for each active bonus is always displayed in the My Bonuses section of your account.
Does 98ok offer free spins on slot games?
Yes, 98ok regularly runs free spin promotions on selected slot titles. Free spins are credited to your account automatically when a qualifying deposit is made or when a special promotion is active. Any winnings generated from free spins are subject to their own wagering requirements before they can be withdrawn. Check the Promotions page after logging in for the current free spin offers.
Can I use a bonus while betting on cricket matches?
Sports betting bonuses on 98ok can be applied to cricket matches, but specific restrictions may apply — for example, certain bonuses may be restricted to pre-match bets only, or may exclude in-play markets. Always check the terms of each individual bonus before placing your cricket bet. Casino bonuses are generally not usable on sports betting, and vice versa.
Safety & Responsible Gaming
Is 98ok safe to use in Bangladesh?
98ok uses 128-bit SSL encryption to protect all data transfers between your device and our servers, meaning your personal information, payment details, and account activity are secured at all times. We employ industry-standard firewall protection and regular security audits. Your funds are held in segregated accounts and are not mixed with operational funds.
What is the minimum age to play on 98ok?
You must be at least 21 years old to register and play on 98ok. This minimum age requirement applies to all players regardless of location within Bangladesh. 98ok takes the 21+ rule seriously — age verification documents are required during KYC, and accounts found to belong to underage individuals are immediately suspended with any balances returned where legally required.
Does 98ok offer self-exclusion or deposit limits for problem gamblers?
Yes. 98ok provides several responsible gaming tools: you can set daily, weekly, or monthly deposit limits directly from your account settings, request a cooling-off period (24 hours to 30 days), or apply for a longer self-exclusion that temporarily deactivates your account. To activate any of these tools, go to Account Settings or contact [email protected]. Visit the Responsible Gaming page for full details.
How do I contact 98ok support if I have a problem?
98ok customer support is available 24/7 via email at [email protected]. When contacting support, include your registered username, a brief description of the issue, and any relevant transaction IDs or screenshots to help the team resolve your query as quickly as possible. Typical response time is under 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.
Still Have Questions?
Our support team is ready to help you 24/7. Reach out via email or explore more of what 98ok has to offer — from live cricket betting to premium slots and live casino tables.