98ok Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it. This policy explains your rights and our responsibilities.
Our Commitment to Your Privacy ·
At 98ok, we take the privacy of every player seriously. This Privacy Policy governs how we collect, store, process, and share information when you use our online casino and sports betting platform at 98ok.lat. By accessing or registering an account with 98ok, you acknowledge that you have read and understood the practices described herein.
This policy applies to all users located in Bangladesh and complies with fair data-handling principles. We do not sell your personal data to any third party for commercial purposes, and we will never do so without your explicit consent. Our platform serves players 21 years of age and older only.
Please read this Privacy Policy carefully. If you disagree with any part of this policy, we recommend you discontinue use of the platform immediately and contact our support team for assistance. We update this policy periodically to reflect changes in our services or applicable regulations.
SSL Encryption
All data transmissions are protected with 256-bit SSL encryption.
Secure Storage
Your personal and payment data is stored on secured, access-controlled servers.
No Data Sale
We never sell your personal information to third parties for marketing.
Your Control
You can request access, correction, or deletion of your data at any time.
Cookie Policy
We use cookies to improve your experience; you can manage preferences in your browser.
Contact Us
Reach our privacy team directly at [email protected] for any data inquiries.
Information We Collect
When you register and use 98ok, we collect various categories of information that are necessary for providing our services, complying with responsible gaming obligations, and maintaining platform security. The categories of information we collect include:
- Identity information: full name, date of birth, username, and national ID or passport details where required for KYC verification.
- Contact details: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
- Financial data: deposit and withdrawal transaction history, preferred payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), and wallet identifiers — but never your full mobile banking PIN.
- Technical data: IP address, device type, browser type, operating system, session timestamps, and referral source.
- Gameplay data: betting history, game session lengths, wagering frequency, game preferences, and responsible gaming self-assessment responses.
We collect this information directly from you at registration and during normal platform use, as well as automatically through cookies and analytics tools embedded in our platform. You are not obligated to provide all information, but certain fields are required for account creation and identity verification.
How We Use Your Information
98ok processes your personal data for specific, legitimate purposes. We do not use your data beyond what is necessary to fulfil those purposes. The primary uses include:
- Account management: creating and maintaining your player account, verifying your identity, and securing your profile with two-factor authentication where enabled.
- Transaction processing: enabling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and maintaining accurate financial records.
- Customer support: responding to inquiries, resolving disputes, and providing platform assistance to registered players.
- Responsible gaming compliance: monitoring gameplay patterns to detect problem gambling behaviour and applying self-exclusion or cooling-off periods where requested.
- Marketing communications: sending you promotional offers, bonus notifications, and tournament updates — only when you have opted in to receive such communications. You may opt out at any time.
- Platform improvement: using aggregated, anonymised analytics data to enhance site performance, improve game offerings, and optimise the user experience for Bangladeshi players.
Data Sharing and Third Parties
98ok does not sell, rent, or trade your personal data with any third party for commercial gain. There are, however, limited circumstances under which we may share your data with trusted service providers who help us operate the platform. All such partners are bound by strict confidentiality obligations.
The limited categories of third parties with whom we may share data include:
- Payment processors: bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) receive only the transaction data required to complete your financial request — never your full gaming history.
- Game providers: Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios may receive anonymised session identifiers for RTP auditing and fair-play certification purposes.
- Fraud prevention and security partners: our platform uses third-party fraud detection services that process IP addresses and device fingerprints to protect against unauthorised access and money laundering.
We may also disclose personal data to competent authorities when required by law or to enforce our Terms & Conditions. Outside of these defined scenarios, your data remains strictly within the 98ok ecosystem.
Payment Data and Security
98ok treats all financial data with the highest level of security. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a card network, your transaction details are transmitted over SSL-encrypted connections. We do not store your full mobile banking PIN, card CVV, or full card number on our servers.
Our platform employs multiple layers of security: firewalls, intrusion detection systems, and regular vulnerability assessments. In the unlikely event of a data breach that could affect your rights, we will notify affected users and take immediate remedial steps. We encourage all players to use strong, unique passwords and to enable any available two-factor authentication options on their 98ok account.
Cookies and Tracking Technologies
98ok uses cookies and similar tracking technologies (such as local storage and pixel tags) to deliver and improve our service. Cookies are small text files stored on your device that help us recognise your browser, remember your language preference, keep you logged in securely, and understand which parts of the platform you find most useful.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 98ok platform — for example, you may need to log in again on each visit. We do not use cookies to build advertising profiles or share cookie data with social media advertising networks without your consent.
Your Rights Over Your Data
As a registered player on 98ok, you hold the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting our privacy team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
- Right of access: you may request a full copy of the personal data 98ok holds about you.
- Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request a correction.
- Right to erasure: you may request the deletion of your personal data, subject to legal obligations we are required to fulfil (such as retaining transaction records for anti-money-laundering compliance).
- Right to restriction: you may request that we temporarily restrict the processing of your data while a dispute or correction request is under review.
- Right to withdraw consent: where data processing relies on your consent (e.g., marketing emails), you may withdraw that consent at any time without penalty.
We will not discriminate against you for exercising any of your privacy rights. If you believe your rights have not been respected, you are entitled to raise the matter with the appropriate authority in Bangladesh.
Data Retention
98ok retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. For active player accounts, your data is retained for the duration of the account relationship plus an additional period as required by applicable laws and regulations.
When you close your account or your account is permanently suspended, we will securely delete or anonymise your personal data within a reasonable period, except where retention is required by law (for example, anti-money-laundering regulations typically require financial records to be retained for a minimum of five years). Gameplay data that has been anonymised is no longer considered personal data and may be retained indefinitely for statistical analysis.
Children's Privacy and Age Restriction
98ok is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any part of the 98ok platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.
If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe a minor has created an account on our platform, please contact us immediately at [email protected] so that we can investigate and act promptly.
Changes to This Privacy Policy
98ok reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.
Your continued use of the 98ok platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you object to any revised terms, please discontinue your use of the platform and contact our support team.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 98ok handles your personal data, our privacy team is available to assist you. We aim to respond to all privacy-related inquiries within 5 business days.
Email us at: [email protected]
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