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Responsible Gaming at 98ok

We believe gambling should be fun, controlled, and safe. Discover the tools and resources 98ok provides to help you play responsibly in Bangladesh.

🔞 21+ Only — Adults Aged 21 and Above

Our Approach to Responsible Gaming

At 98ok, responsible gaming is not just a policy — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our duty of care seriously. Our platform is strictly for adults aged 21 and above. We want every player on 98ok to enjoy cricket betting, slots, live casino, and crash games as a form of entertainment, never as a means to chase losses or relieve financial stress.

Gambling can be a thrilling pastime when played within your means, with a clear head and within sensible time limits. Problems arise when the activity stops being fun and starts to feel compulsive or financially damaging. 98ok equips every player with practical tools to keep their gaming experience positive and firmly in control.

Important: 98ok is for entertainment only. Never gamble with money you cannot afford to lose. If you feel that gambling is negatively affecting your daily life, relationships, or finances, please use our responsible gaming tools or contact our support team immediately.

We comply with all applicable age-verification requirements. Any player found to be under 21 years of age will have their account closed immediately and any funds returned where possible. We also provide resources to help parents and guardians prevent underage access to gambling content.

Our Responsible Gaming Tools

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Deposit Limits

Set daily, weekly, or monthly deposit caps to stay within your personal budget at all times.

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Time-Out Feature

Take a short break from gambling — 24 hours, 7 days, or 30 days — with a single request to our support team.

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Self-Exclusion

Exclude yourself from 98ok for a fixed period or permanently if you feel gambling is becoming a serious concern.

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Reality Check Reminders

Receive on-screen notifications reminding you how long you have been playing, helping you manage your session time.

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Loss Limits

Cap the amount you are willing to lose in a given timeframe so you always keep track of your spending.

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Account History

Review your complete betting and transaction history at any time to understand your spending patterns clearly.

Recognising Signs of Problem Gambling

It can sometimes be difficult to know when enjoyable gambling has crossed into problematic territory. Here are some warning signs to watch out for:

  • Spending more money or time on gambling than you originally planned
  • Gambling to recover money you have already lost
  • Neglecting work, family, or social responsibilities due to gambling
  • Feeling anxious, irritable, or restless when not gambling
  • Borrowing money from friends, family, or financial institutions to fund gambling
  • Hiding your gambling activity from the people close to you
  • Continuing to gamble despite serious financial, personal, or health consequences

If you recognise two or more of these signs in yourself, we strongly encourage you to use 98ok's self-exclusion or time-out feature right away, and to reach out to our support team. Early action makes a real difference.

Tips for Safer and Smarter Play

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Set a Budget Before You Start

Decide how much you are comfortable spending before you open any game. Stick to that number, win or lose.

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Use Deposit Limits Proactively

Do not wait until you have overspent. Configure your daily or weekly deposit cap through our support team as soon as you register.

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Take Regular Breaks

Schedule short breaks every 30-60 minutes. Step away from the screen, hydrate, and return only if you still feel relaxed and in control.

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Never Chase Losses

Chasing losses is one of the most common paths to problem gambling. Accept that losses are part of the game and move on when your session limit is reached.

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Avoid Gambling Under Stress

Do not use 98ok as a way to escape financial worries, emotional difficulties, or boredom. These emotional states increase impulsive decisions and risk.

98ok's Commitment to Player Welfare

98ok operates as a responsible gaming platform for players across Bangladesh. Every feature we build, every promotion we run, and every policy we enforce is designed with player welfare in mind alongside entertainment value. We do not encourage excessive play, and we never market bonus offers in ways that target vulnerable individuals.

We use SSL encryption and secure payment integrations with bKash, Nagad, Rocket, and Upay to ensure your personal and financial data stays protected. Our team monitors unusual account activity that may suggest a player is in distress, and our support agents are trained to respond compassionately to responsible gaming concerns.

We are also committed to preventing underage gambling. Our age-verification process ensures that only players who are 21 years or older can open and use a 98ok account. If you are a parent or guardian and suspect that a minor in your household has accessed our platform, please contact us immediately at [email protected] and we will act without delay.

Responsible gaming is an ongoing commitment, not a one-time checkbox. We regularly review our tools, messaging, and internal practices to make sure 98ok remains a safe and enjoyable environment for every player in Bangladesh — from Dhaka and Rajshahi to Khulna, Mymensingh, Rangpur, and Barisal.

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Need Help? We Are Here for You

If you or someone you know is struggling with gambling, please reach out to our support team. We treat every request with complete confidentiality and no judgement. Email us anytime:

[email protected]

Our team responds within 24 hours. For urgent matters, please email us and mark your message as urgent — we will prioritise your case.

Responsible Gaming FAQ

To set a deposit limit on your 98ok account, contact our support team at [email protected] with your account details and your preferred limit amount — daily, weekly, or monthly. Our team will apply the limit within 24 hours. Once a limit is lowered, it takes effect immediately. Increases to a limit require a 7-day cooling-off period before they become active.

Self-exclusion allows you to voluntarily block access to your 98ok account for a set period — such as 1 month, 3 months, 6 months, or permanently. To apply, email [email protected] with your account username and your preferred exclusion period. Once self-exclusion is in place, it cannot be reversed before the chosen period ends. This tool is designed to give you a firm, enforceable break from gambling when you need it most.

No. 98ok is strictly for players aged 21 and above. We verify the age of all players during the account registration process. Any account found to belong to a player under 21 will be closed immediately and any remaining balance will be returned where possible. If you are a parent or guardian and believe a minor has registered, please email us at [email protected] immediately.

If you feel your gambling is no longer under control, take action right away. First, use our time-out or self-exclusion tool by contacting [email protected]. Second, talk to someone you trust — a family member or close friend. Third, consider reaching out to a professional counselling service. Early action is the most effective step. Our support team is available to assist you without judgement at any time of day or night.

98ok is committed to responsible marketing. We do not send unsolicited bonus offers or high-pressure promotional messages to players who have set responsible gaming limits or have requested a time-out. Players on self-exclusion are removed from all marketing communications immediately. You can also opt out of promotional messages at any time by contacting [email protected].

Explore 98ok Responsibly

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